GENERAL CONDITIONS OF SALE
Article 1 : Application
All orders made to the ANRT are governed by the following conditions of sale – the conditions apply when the order is placed.
Article 2 : Availability
If, - due to causes beyond our reasonable control, - we are unable to supply items ordered, (we will inform you by e-mail or letter as soon as possible)
If we are unable to replace your order with another product, your order will be cancelled and your payment will be refunded; your account will be credited or a credit note will be issued upon your request.
For any questions regarding order cancellation or item exchange, please contact our customer service at the following number +33 (0)3.20.41.73.73.
You may order our items:
- On-linee : www.diffusiontheses.fr
- By letter :
A.N.R.T.
Université Charles de Gaulle LILLE 3
Domaine universitaire du Pont de Bois
59653 Villeneuve d’Ascq Cedex
France - By fax : +33 (0)3.20.41.73.24
- by phone : +33 (0)3.20.41.73.73
All orders made on-line are to be confirmed by e-mail.
Article 4 : Prices
The prices in Euros on our website include VAT. Prices do not include postage. Costs for processing and postage are all-in-price costs.
The sale of new books is governed by the French Fixed Book Price Law (Lang Law number 81-766, August 10, 1981), which we apply.
Prices on our website can be changed without notice although the items purchased will be billed at the price shown at the time the order is placed.
For delivery outside metropolitan France, local duties and taxes may be levied depending on the country to which items are being delivered. It is the buyer’s responsibility to contact the competent authorities to declare and pay all local duties and taxes.
The invoice is issued in Euro currency for all orders placed and must be paid in Euro currency regardless of the customer’s location.
As long as any amounts remain payable to the ANRT, entitlement to and property of the items shall remain with the ANRT and shall not pass to the purchaser.
Payment can be made:
- - by credit card (Carte Bleue, Visa, Mastercard, Eurocard,) : the customer shall give credit card details; payment by credit card is fully secure due to data encryption using SSL (Secure Socket Layer) protocol.
- - by using an online ordering form (requesting credit card details) – the order can be placed with this form by fax at +33.(0)3.20.41.73.24 or by calling us directly at +33.(0)3.20.41.73.73 and we will ask for credit card details.
- - by sending a cheque payable in France or an Eurocheque. Cheques should be made payable to: Mr l’Agent Comptable de l’Université de Lille 3. The order is sent after the cheque payment has been received. Cheque payment takes longer (8 days) due to cheque processing. The payment reference number must be written at the back of the cheque for processing and mailed to:
A.N.R.T.
Université Charles de Gaulle LILLE 3
Domaine universitaire du Pont de Bois
59653 Villeneuve d’Ascq Cedex
Important – If you are purchasing items by cheque the payment will be processed when the order is sent (only payment for delivered items are billed and debited). - by Bank transfer; payment is to be made to our bank account to Mr l’Agent Comptable de l’Université de Lille 3. For Bank transfer the order will be processed only on receipt of payment.
Article 6 : Delivery
Items are delivered at the address given when you order. In order for your delivery to be made in the best conditions we recommend you provide an address accessible during office opening hours.
If you are purchasing items by cheque the order will be processed only on receipt of payment extending processing and delivery time accordingly.
Once the order is made delivery time is approximately 10 working days.
ANRT may not be held responsible for delivery outside metropolitan France where items are imported – The items are imported by the customer and the customer is liable for it - It is the buyer’s responsability to make sure that the imported items comply with the country importation procedures and laws. It is the customer’s responsibility to contact the fiscal or customs authorities in order to pay the required duties and taxes. The customer is entirely responsible as regards both declarations and payments to the competent authorities and bodies in the country concerned.
All delivery complaints must be made to the ANRT within 48 hours after delivery. In addition, complaints on legal terms concerning the shipping company or the local postal services should be filed to the ANRT.
7.1 - The French law (art. L121.16 Code of Consumption of the French Republic) states that the customer may return an article for exchange or reimbursement within 7 days of receipt of shipment. You may return it to us in its original condition within 7 days for any reason. We will provide a full refund by money order or your bank account will be credited within 30 working days upon receipt of the returned items at the ANRT.
If returned, the items must be in their original packaging, in their original condition (still in the plastic shrink-wrap, unmarked, undamaged) together with the original invoice. Items can only be returned by post.
Items showing any signs of use, damages or marks will not be accepted on return.
The costs of the returned items are to be borne by the customer. The return is to be send to:
A.N.R.T.
Université Charles de Gaulle – Lille 3
Domaine Universitaire du Pont de Bois
59653 Villeneuve d’Ascq Cedex
France
7.2 - Quality of items
If the items delivered were faulty (if ANRT were liable), ANRT will refund the customer. The refund is subjected to the following conditions:
- The items must be returned in their original packaging with a letter giving the reason for the return and a copy of the original invoice. Items can only be returned within at most 30 days of receipt of shipment. The items and documents must be sent to the following address:
A.N.R.T.
Université Charles de Gaulle – Lille 3
Domaine Universitaire du Pont de Bois
59653 Villeneuve d’Ascq Cedex
France
Article 8 : Privacy policy – protection of personal data
We make sure that when we collect information from you we do so in a way that does not infringe your right to privacy. The ANRT does not communicate any personal data to third parties – data remain confidential.
We do not ask you to disclose more information than is reasonably necessary. Data are confidential and will only be used for the processing and payment of your order. Data collected for online ordering is made with a fully secured protocol.
n accordance with the “Informatique et Libertés" law of January 6th 1978, you have the right to access, modify or remove your personal data by contacting:
A.N.R.T.
Université Charles de Gaulle – Lille 3
Domaine Universitaire du Pont de Bois
59653 Villeneuve d’Ascq Cedex
France
Article 9 : Limitation of Liability
The ANRT disclaims all liability for the books content and shall not be held responsible by the customer.
Referenced titles are governed by French law. The ANRT is not liable for orders delivered in a country where local regulations would prohibit the distribution of such items (due to censorship, banned writer or banned title etc.).
The ANRT will not be reliable for breach of contract arising from or caused by, directly or indirectly, force majeure, natural disasters, floods, fire, unavailable items, disruption or strikes affecting postal services, transport or communication.
Please be advised that our website may contain links to third party websites. The linked sites are not under the control of the ANRT, and we are not responsible for the contents or privacy practices of any linked site or any link on a linked site.
Article 10 : Applicable Law – Disputes
Purchased items to the ANRT on its website, by fax or by phone are strictly governed by French law.
Article 11 : Agreement
With the final validation at the end of the on-line ordering process the customer confirms the order and agrees to the Conditions of Sale mentioned in this document..
The ANRT records may be used as evidence to prove the transaction made by the customer.
The Conditions of Sales mentioned in this document are subject to changes without prior notice.
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